Policies

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   Peterborough Women's Centre has a number of policies and procedures in
   place. You will find a brief overview of many of these policies below. If you
   wish to view the full policies then please contact Marie Flanagan, Centre
   Manager on 01733 311564/311568, call into the centre or email her on
   pboro.womens.centre@btclick.com

   Code of Conduct                 

• All people will be treated with dignity and respect, regardless of any
  perceived reason including race, nationality, gender, sexual orientation,
  disability and age.
• At all times people's feelings will be valued and respected. Language
  or humour that people find offensive will not be used, eg sexist or
  racist jokes or terminology which is derogatory.
• No-one will be harassed on any grounds. Incidents of harassment
  will be taken seriously. If the matter cannot be resolved by way of
  an acceptable apology and an undertaking not to repeat such
  action, then disciplinary proceedings, suspension from the centre
  or other appropriate action by the manager or committee will be
  undertaken.

   Equal Opportunities Policy
   Peterborough Women's Centre is totally opposed to all forms of
   discrimination. We are committed to ensuring that our policies and
   practice combat all direct and indirect forms of discrimination
   based on race, class, age, economic status, gender, sexuality
   or disability.

   Confidentiality Policy
   All volunteers and workers should treat information given to them by,
   or about, another person (ie client, volunteer or worker) with absolute
   confidentiality. Any confidential information will not be divulged to
   any other party except in exceptional circumstances.

   Health and Safety Policy
   PWC's health and safety policy covers the following areas:

• Fire
• First Aid
• Signing in and out of the building
• Police checks
• Personal Safety
• Incidents reports

   Volunteering Policy          
   Peterborough Women's Centre recognises the importance of
   volunteers in ensuring the smooth running of the organisation.
   We aim to give the best possible support to our volunteers so
   that both they, and the centre, gain maximum benefit from
   their contribution.

   Comments and Complaints Procedure
   The centre is open to all women and aims to encourage and support
   women in a variety of ways. We welcome the input from users of our
   services and any comments you have will always be considered. If
   you wish to make a specific complaint, please be assured that we will
   take it seriously. If you wish to make a complaint then please speak
   to a member of staff or a member of the management committee.

   Skills for Life Policy
   Peterborough Women's Centre recognises the benefits within the
   Skills for Life Agenda and is fully committed to promoting Skills for
   Life within the organisation - to staff, clients, funding providers, partners
   and sponsors. PWC has committed to a whole organisational approach
   for Skills for Life.

   Behaviour Management Policy
   We believe that children flourish in an environment in which everyone
   knows what is expected of them and where they are free to develop
   without fear of being hurt or hindered by anyone else. We aim to
   enable children to develop their self esteem in an atmosphere of
   mutual respect and encouragement.

   Child Protection Policy
   We believe that every child, regardless of age, has at all times and
   in all situations, a right to feel safe and protected from any situation
   or practice that results in a child being physically or psychologically
   damaged.